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Scientists enjoys acknowledged the need for a better knowledge of the fresh behaviors and you may needs out of teens because they increasingly relate genuinely to technology [ 8 ] and you can, more particularly, chatbots [ 20 , 21 ]. A review of the fresh new literature for the human-chatbot interaction emphasized the need for even more representative-depending research whose goal is to investigate just how and just why anybody choose to engage which have a specific chatbot [ twenty two ], and how they answer they.
An effective chatbot’s functions may gamble a crucial role during the choosing if or not pages have a tendency to on a regular basis relate with they, and additionally whether or not their telecommunications would-be a nice you to [ 27 ]
Consumer experience comes with attitudes and you can answers for the accessibility good tool, together with one feelings or choice one to can be found during their play with [ 23 ].
