Cost Conflicts

You may chat with our very own va or alive Chat representative at or call us at 1800 339 6963 or (65) 6339 6963 from overseas. We’ll inquire a retrieval for the charge slide and post they to you for verification. This may get from 6 to 8 days and outlay S$5.00 per content.

Imagine if I am sure I didn’t create a purchase back at my declaration a€“ or that it is for any completely wrong amount?

You might call your 24-hour Support Service Centre inside 1800 339 6963 or (65) 6339 6963 from overseas to register your dispute.

In the event your debit or bank card is actually forgotten or stolen, you will want to submit it straight away. We’ll cancel it and setup a brand new card individually.

Once you report that the card is actually forgotten or stolen, you may not become liable for any deceptive purchases in your lost or taken card through the energy your alert united states:

Check out all of our Cards online solutions web page at go.dbs/sg-digitalservices to stop and replace your cards. On Mount Pleasant payday loan no credit check the other hand, chances are you’ll phone the Customer Service heart at 1800 339 6963 or (65) 6339 6963 from offshore.

There isn’t any need to render grounds but kindly put your credit accounts number & trademark so we can cancel they. The address try:

For safety causes, kindly slashed each card by 50 percent and dump all of them immediately. If discover exceptional balances continuing to be, your month-to-month report will continue to be provided for your until complete payment is made.

Explore the Cards online solutions webpage at go.dbs/sg-digitalservices to replace your card. Alternatively, possible call our very own 24-hour customer care center on 1800 111 1111 or (65) 6327 2265 from offshore to obtain a replacement cards.

• DBS/POSB Web Banking:Login to websites financial >> notes >> Reset cards PIN
• DBS/POSB Digibank app:Login to Digibank software >> credit providers >> Reset cards PIN
• If you fail to has online or mobile phone financial, possible reset here.

Upgrading or Changing Cards

Yes a€“ providing you stick to exactly the same credit. As an example you’ll be able to move from Visa to Visa silver or charge Platinum. Just write to you. Feature the credit levels quantity, signature and duplicates of your newest earnings paperwork (tax Notice of evaluation, IR8A, a computerised payslip or employer’s page). If it’s accepted, your brand-new card is to you within 2 weeks.

Yes, but because each card have various terminology you must implement once more. Its your responsibility whether you intend to terminate your old card or ensure that it it is.

Cash Advance and Funds Exchange

a Cash Advance cost of 8per cent of the amount taken or S$15.00, whichever is better, are levied per advance loan transaction made on the cards membership. And also, advance loan prevailing interest of 28per cent p.a. (at the mercy of compounding if costs commonly repaid completely) about quantity taken, chargeable several times a day from the big date of withdrawal until bill of full cost (minimum charge of S$2.50) will incorporate.

Making use of DBS resources Transfer Program, you can move the scales off their banking institutions’ charge cards or personal lines of credit towards DBS charge card.

To need a Funds exchange, just complete the resources Transfer Form. Reproduce they and send they to united states with copies of your additional banking companies’ comments in case you are having to pay with other finance companies, eg Citibank, UOB, OCBC, etc. we are going to tell you the applying standing via mail.

Enhancing Card Consumption Protection

What is EMV? EMV means Europay, MasterCard, Visa in fact it is a shared effort assure safety and worldwide Interoperability making sure that MasterCard and charge cards can are recognized everywhere. Utilizing the EMV brilliant processor, their credit is safeguarded against fraudulent activities and you can benefit from the finest standard of security when transacting on the credit.